As the situation with COVID-19 continues to develop in Winnipeg and around the world, the health and well-being of our customers and staff is our top priority.
We Are Open
Manitoba moved to the 'Orange: RESTRICTED' level of the pandemic response system in June of 2021. Our retail store is open for business following our usual schedule, but we have implemented cautionary measures to help minimize any risk for our customers and staff.
Social Distancing • Mask Use
Please be mindful of the provincial regulations that require separation of approximately two metres between people inside public spaces.
As part of the 'Restricted' level policies currently effect for the Winnipeg area, the Province of Manitoba requires the use of non-medical face coverings in all indoor spaces.
Hand sanitizer is available at the entrance, we encourage everyone who visits to use it.
When possible, please pay for purchases with credit or debit, rather than cash.
To prevent further infection, we kindly ask that you refrain from coming to our store if you have a recent history of travel outside the country, exposure to someone who may have been exposed, or if you have symptoms consistent with COVID-19.
If you prefer not to shop in-store, we can collect any products you need for purchase at the front desk, provide curbside drop-off, or arrange delivery services.
Customers (local and otherwise) also have the option of shopping online at avivahealth.com. Our usual delivery method, Canada Post, has temporarily discontinued their guaranteed delivery timeframes and door-service signature option, but their services continue largely as normal (with some delays). Normal delivery services to the USA are available, but Canada Post and the USPS are advising of delays. International services are limited at this time and handled on a case by case basis. Other local Winnipeg shipping services such as courier service can also be arranged with customer support.
Health advisors are available by phone at (204) 947-6789 or (866) 947-6789. If you're local and want to pick orders up without entering the store, we can bring them to your car.
Understandably, some of our suppliers have faced serious challenges providing retailers with certain products. Supply issues and delays can be frustrating, but we are happy to work with you on finding alternative solutions or arranging to send products as soon as they do become available. We may enforce quantity limits on select items to help maintain availability for all.
We ask for your patience and understanding as we work through this situation together. We will continue to monitor the situation as it develops and will adjust our policies accordingly.
First posted in March 2020, latest revision July 2021.